By using this site, you agree to be bound by all of the terms hereto:

Shipping and Returns

Shipping

How do we ship?
Due to the weight of the Spherical Ice Ball Maker, we ship UPS ground, smaller items may also be shipped via USPS Priority Mail or UPS Ground. Special shipping arrangements can be made by contacting us.

When do we ship?
All in-stock orders are shipped within 1 to 3 business days, Monday through Friday, unless items are customized, which can add up to 7 additional days to delivery times, depending on the time of year.

Where do we ship to?
We ship world wide, unless prohibited by law in the United States or your country.  We reserve the right to refund orders if shipment cannot be made to your country.

How do you track an order that's been shipped?
When shipping via UPS ground, we will provide you with a tacking number and domestic (USA) shipments via the USPS will also have tracking available.

Recycling
We use as much recycled packaging as possible to lower our impact on the environment; however, we want to make sure that your products make it to you safely, so we always consider the quality of the packaging when shipping.  We want you to enjoy your products.

If you have any questions, please contact us. We want you to be happy.

Returns

What can be returned?
Due to the food-service nature of some products and the nature of wearable garments, all unused products can be returned within 15 days of confirmed delivery receipt.  All items must be in new, unopened condition, in the original packaging.  This is especially important for the Spherical Ice Ball Maker as improper packaging can result in sever damage to the product.  If damage occurs due to negligence in packaging, it may affect the amount of your refund. So please use care.  Please see our limited lifetime warranty for questions about the Spherical Ice Ball Maker's warranty.

Apparel must be unworn, unwashed and in the original packaging. Apparel products are guaranteed for 30 days from manufacturer defects and may be returned in original packaging for refund or exchange.

Customized products: If a product has been customized with laser etching, we cannot accept returns of those products.

Where do items need to be returned to?
Please contact us for an RMA number, which allows us to track your return.  Returns with no RMA are subject to a 10% restocking fee.  

Returns may be shipped to the following address:
    The Whiskey Ice Co.
    attn: Returns
    4447 N. Central Exwy
    Ste 110328
    Dallas, TX 75205

YOU MUST INCLUDE YOUR ORIGINAL ORDER NUMBER (located on you invoice email (a 5 digit number).

Shipping is the responsibility of the customer and damage due to negligence in packaging or shipment method may result in your refund being reduced, so please save your packaging!!

How are returns credited?
Upon receipt of the returned item, in its original packaging and condition, credits will be refunded in the payment method used at the time of purchase.

If you have any questions, please contact us. We love our customers!

 

Privacy Policy

This Privacy Policy governs the manner in which The Whiskey Ice Co. LLC collects, uses, maintains and discloses information collected from users (each, a "User") of the www.whiskey-ice.com website ("Site"). This privacy policy applies to the Site and all products and services offered by The Whiskey Ice Co. LLC.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.  Please note that we do not store any credit card information on our site.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to your website and this helps Google to present more relevant ads to users.

Examples of third-party cookies employed:

Cookie domain

Purpose

facebook.com

Facebook user session tracking

r.twimg.com

Twitter user session tracking

apis.google.com
plusone.google.com

Google font library and Recaptcha tracking; and Google+ user session tracking

seal.globalsign.com
ssif1.globalsign.com

Secure Socket Layer (SSL) verification

ct1.addthis.com
cf.addthis.com

AddThis session tracking

www.youtube.com

YouTube session tracking

How we use collected information

The Whiskey Ice Co. LLC may collect and use Users' personal information for the following purposes:

  • To improve customer service
    • Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
    • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    • We may use feedback you provide to improve our products and services.
  • To process payments
    • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. No credit card information is stored on our server / website.
  • To run a promotion, contest, survey or other Site feature
    • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    • We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

This site uses Google Display Advertising and uses Google Analytics data to track ad displays on third-party sites for advertising online.
Google Analytics is used for Display Advertising and customized Google Display Network ads, you may opt out of Display advertising using the Ads Preferences Manager, but this will remove the custom targeting of advertising to your specific likes.
Third-party vendors, including Google, show our ads on sites across the Internet.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a secured communication channel utilizing a 256 bit encrypted SSL (Secure Socket Layer) certificate and is protected with digital signatures. Our Site is also in compliance with vulnerability standards in order to create as secure of an environment as possible for our Users.

Sharing your personal information

We do not sell, trade, or rent Users' personal identification information to any third party.

Third party websites

Users may find other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Compliance with children's online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy

The Whiskey Ice Co. LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

The Whiskey Ice Co. LLC
www.whiskey-ice.com
The Whiskey Ice Co.
4447 N. Central Exwy
Box No. 110328
Dallas, TX 75205
USA

 

Terms of Service

The Whiskey Ice Co. Terms and Conditions of Sale

1. Sale and Purchase of Goods

The Whiskey Ice Co. LLC ("Seller") hereby agrees to sell, and You ("Buyer") hereby agree to purchase, goods of the description and quantity described on the checkout window ("Checkout") and incorporated herein by this reference ("Goods") on the terms and conditions set forth in this Agreement.

2. Purchase Price

Buyer agrees to pay the Purchase Price of the Goods as posted on this website attached hereto.

3. Payment Terms

The total amount of the Purchase Price shall be payable in full by Buyer according to the payment due date or at time of  Checkout.

4. Delivery

Unless otherwise agreed in writing, delivery shall be made in accordance with Seller's shipping policy in effect on the date of shipment. Delivery dates provided by Seller are estimates only. Seller will make reasonable efforts to deliver in accordance with such dates; however, Seller will not be liable for failure to deliver as estimated. Unless otherwise agreed in writing by Seller, Goods shall be packaged according to Seller's standards and practices.

5. Limited Warranty

Seller supplies as its sole warranty the following:

Goods purchased from this website shall be free from manufacturers' defects upon receipt.

The warranties provided for herein shall be governed by Seller's warranty policies in effect on the date of shipment.

6. Disclaimer of Warranty/Limitation of Liability

Seller undertakes no responsibility for the quality of the Goods or that the Goods will be fit for any particular purpose for which Buyer may be buying the Goods, except as otherwise provided in this Agreement, and Seller disclaims all other warranties and conditions, express or implied.

SELLER (INCLUDING ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR SUBCONTRACTORS, ALL OF WHICH ARE REFERRED TO HEREIN COLLECTIVELY AS THE "SELLER AFFILIATES") SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCE TO BUYER OR ANY OTHER PARTY FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE GOODS OR OTHERWISE, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOSS OF THE GOODS OR ANY ASSOCIATED EQUIPMENT, COST OF CAPITAL, COST OF SUBSTITUTE OR REPLACEMENT EQUIPMENT, FACILITIES OR SERVICES, DOWN TIME, BUYER'S TIME, LOST DATA, INJURY TO PROPERTY OR ANY DAMAGES OR SUMS PAID BY BUYER TO THIRD PARTIES, EVEN IF SELLER OR ANY OF THE SELLER AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY WHETHER ANY CLAIM IS BASED UPON PRINCIPLES OF CONTRACT, WARRANTY, NEGLIGENCE, OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, PRINCIPLES OF INDEMNITY OR CONTRIBUTION, THE FAILURE OF ANY LIMITED OR EXCLUSIVE REMEDY TO ACHIEVE ITS ESSENTIAL PURPOSE, OR OTHERWISE.

IN NO EVENT SHALL SELLER OR ANY SELLER AFFILIATE BE LIABLE TO BUYER OR ANY OTHER PARTY FOR LOSS, DAMAGE, OR INJURY OF ANY KIND OR NATURE ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS IN EXCESS OF THE NET PURCHASE PRICE OF THE GOODS ACTUALLY DELIVERED TO AND PAID FOR BY BUYER HEREUNDER.

SELLER DISCLAIMS ANY WARRANTIES OF NON-INFRINGEMENT WITH RESPECT TO THE GOODS AND NONE OF SELLER OR ANY SELLER AFFILIATE SHALL HAVE ANY DUTY TO DEFEND, INDEMNIFY, OR HOLD HARMLESS BUYER FROM AND AGAINST ANY OR ALL DAMAGES OR COSTS INCURRED BY BUYER ARISING FROM THE INFRINGEMENT OF PATENTS OR TRADEMARKS OR VIOLATION OF COPYRIGHTS BY ANY OF THE GOODS.

7. Force Majeure

Seller shall not be held responsible for any failure of performance to make timely delivery of all or any part of the Goods in the event such failure was due, in whole or in part, to federal, provincial or municipal action, statute, ordinance or regulation, strike or other labor trouble, fire or other damage to or destruction of, in whole or in part, the Goods or the manufacturing facility for the Goods, the lack of or inability to obtain raw materials, labor, fuel, electrical power, water or supplies, or any other cause, act of God, contingency or circumstances not subject to the reasonable control of Seller, which causes delays or hinders the manufacture or delivery of Goods. Seller shall determine in good faith the extent to which it can reasonably control a cause, contingency, or circumstance that affects the performance of its obligations.

8. General

Buyer may not assign this Agreement without Seller's written consent. Seller is the sole intended beneficiary of this Agreement. If there is any inconsistency between this Agreement and any other agreement included with or relating to the Goods, this Agreement shall govern. This Agreement may not be modified, altered or amended without the written agreement of Seller. Any additional or altered terms attached to any order submitted by Buyer shall be null and void, unless expressly agreed to in writing by Seller. If any term of this Agreement is illegal or unenforceable, the legality and enforceability of the remaining provisions shall not be affected or impaired. This Agreement shall be interpreted under the laws of the State of Texas, without giving effect to conflicts-of-law rules; and in the event of a dispute under this Agreement; Buyer submits to the exclusive jurisdiction and venue of the courts of the State of Texas and hereby waives any objection to such jurisdiction and venue.